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Have you heard something around town and you wonder if it's true? Post your questions here and we will help provide an answer. The intent of this page is to help answer questions that benefit the whole community. If you need help with a City service, please use the My Helena App to submit a service request. You can visit www.MyHelenaApp.com to get started.


Questions may be responded to publicly or privately, depending on the topic.


Click Here to View the Etiquette & Moderation Policy

Have you heard something around town and you wonder if it's true? Post your questions here and we will help provide an answer. The intent of this page is to help answer questions that benefit the whole community. If you need help with a City service, please use the My Helena App to submit a service request. You can visit www.MyHelenaApp.com to get started.


Questions may be responded to publicly or privately, depending on the topic.


Click Here to View the Etiquette & Moderation Policy

Ask a Question

Please submit one question at a time to make it easier for others to search previous questions and responses. Questions that include offensive or derogatory language may receive a private response.

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    Has the quiet zone for BNSF/MRL changed? We live one block away from the Henderson underpass, and recently the trains have been blowing their horns quite a bit. Any idea why?

    Mike asked 23 days ago

    Thank you for your question.

    There has not been any change to the railroad quiet zone. 

    If you believe a train is violating the Quiet Zone requirements, Montana Rail Link accepts complaints using the Contact Us form at https://www.montanarail.com/contact-us/. Be sure to provide as much detail as possible. Understanding it may be hard to provide specific details at night, at least indicating the exact time is important. Other details that can help, when possible, is the direction of the train, type of train, and train number. MRL can review their records and video to determine if the trains are complying with the quiet zone.

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    Will the trail rider come back this season?

    nayr asked 26 days ago

    Thank you for your question.

    The Trailer Rider program will not be operating this summer. The program was run in partnership between City Transit and Visit Helena/Bike Helena from 2013 through 2019. The past couple of years, a private shuttle service provided the vehicle and drivers. Unfortunately they were unable to continue partnering on the program and it had to be put on hold.

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    With all of the national and local awareness I would like to turn over my AR 15 to have it destroyed, how can I ensure it will be destroyed and go about turning it in?

    Martin Lewis asked 26 days ago

    Thank you for your question.

    Our local law enforcement agencies do not facilitate this type of program. Our Police Department would direct you to contact the Bureau of Alcohol, Tobacco, Firearms and Explosives for help destroying the firearm. ATF Agent Caleb Enk can be contacted directly via email (Caleb.T.Enk@usdoj.gov) for assistance. ATF will have you sign over the gun and destroy the gun by burning it.

    Hope this helps. Thanks again. 

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    The unpaved portion of Davis Gulch has recently been regraded, creating more dust than normal this time of year. Since the late 1990's, the city has sprayed unpaved Davis with magnesium chloride in order to mitigate the high amount of dust this unpaved road creates, especially as it becomes busier with increased housing and recreational use. Living just a few doors down from this dirt road, we are heavily impacted by the dust of Davis Gulch, especially in the early evening. Now that the road has been regraded, when might we look forward to it being sprayed to mitigate the dust?

    Rob Freistadt asked about 2 months ago

    Thank you for your question.

    The City does not have a dedicated dust program, but we do spray magnesium chloride on roadways when we have excess supply and are able to. Davis does typically get treated, but we wait until after spring rain season to maximize its effectiveness. So the schedule is generally weather dependent.

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    Do short-term rentals (1-3 months) require a permit if condo is within City Of Helena limits?

    Travis asked about 2 months ago

    Thank you for your question.

    There is not a permit requirement for a short-term rental within City limits. There are also no zoning restrictions. 

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    Where can I order or buy a city map showing all streets. Thank you

    Do not have one asked about 2 months ago

    Thank you for your question.

    The Lewis and Clark County GIS team manages mapping for the City. Hardcopy maps of the City are available for purchase through the GIS department. There are also PDF documents available to download by visiting:

    https://www.lccountymt.gov/it/gis-maps/completed-maps.html

    If you are interested in having a copy printed by the County GIS, a 36x48 print is $15. You will find contact information for the GIS team by visiting the link above.

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    I was at Memorial Park last week and there is only one trash can near the pool. No trash cans near the playground or portable potty. There was trash everywhere. Instead of playing on the playground we picked up trash throughout the park. Could we please get more trash cans? Thank you for having the porta potties!

    Acoggins asked 3 months ago

    Thank you for bringing this to our attention. We try to keep the city parks free of litter, but it can be particularly challenging with the spring wind. We greatly appreciate you taking the time to pick up trash in the park. Staff will be adding more trash receptacles in the parks now that spring is here. There is also a 300-gallon plastic container that should stay near the playground area as well. Thank you again for bringing this to our attention so that we can address it.

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    As a taxpayer, I’d like an itemized invoice on where the money is going for the demolition of the apartments by Starbucks to install a bougie hotel. It should be public record, and if not, there are grounds to sue.

    Contactmyemail asked 3 months ago

    Thank you for your question.

    Financial records for the Memorial Park Apartment TIF will be recorded by the City and can be made available through a public records request. The City Clerk’s Office handles public records request. Their form can be found at: https://www.helenamt.gov/fileadmin/user_upload/Commission/Documents/Forms/Request_for_Public_Records_form.pdf

    The developers will not receive full payment / reimbursement until final invoices are submitted to the City. Currently, the City only has project estimates in its possession.

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    Not sure if this is where I ask this, but can I sign up for email bill notification rather than snail mail letter? I travel for work and it would be much better to be able to pay my bill from an email notification rather than mail which I may not receive in a timely manner. Thank you. Dennis and Gayla Randel 901 Madison Ave Resident

    Gayla Randel asked 5 months ago

    Thank you for your question.

    The City's current utility billing system does not provide automated notifications, but you can submit a request to receive e-notifications. Please note, the current e-notifications do not provide a detailed breakdown of billing charges. You can use the link below to download the request form.

    https://www.helenamt.gov/fileadmin/user_upload/Finance/Water/Documents/E-NOTIFICATIONS_ENROLLMENT_FORM.pdf

    The City is transitioning to a new Utility Billing system that will provide a much better customer experience. The new system will allow you to set up automatic payments, receive e-notifications, and view billing history. We hope to have the new system launched this spring.

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    RE: my question about snow and sidewalks from 7 days ago. The answer provided concerns a question I did not ask. My question has nothing to do with snow in the alleys. My question is about the section of sidewalk in front of each alley that must be crossed by pedestrians attempting to use the sidewalks. Please look around - no one is being held responsible for clearing the snow and ice from the sections of sidewalk throughout the city that are in front of each alley driveway. Adjacent property owners are not clearing the sections of sidewalk in front of the alleys adjacent to their property and the city is not clearing those alley-sections of sidewalk - at the end of each alley adjacent to the actual alley driveway - when the city clears a path for solid waste vehicles. Who is responsible for this area of sidewalk in front of each alley driveway and when are we finally going to see these sections of sidewalk properly cleared and enforced for clearance throughout the city? This is about the sidewalk sections in front of these alleys, not the alleys.

    NPoepping asked 5 months ago

    Thank you for your follow up question.

    Our staff interpret City Code to require the adjacent property owners to shovel the sidewalk crossing an alley. As with all other snow related issues, we welcome you to share specific infractions using the My Helena App so that our staff can follow up and help educate homeowners of this responsibility.

Page last updated: 14 Apr 2022, 01:45 PM